Get in Touch With Us
Questions, corrections and suggestions all help keep this site accurate and useful. Whether you have spotted something that looks out of date, want to share feedback on a page, or simply need a point clarified, this page explains how to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach the team is by email at info@byoshop.co.uk. Every message is read by a real person, and we aim to reply within two to three working days. At busier times it may take a little longer, but no message is ignored.
What You Can Write to Us About
- Corrections: if a figure, date or detail on a page seems wrong, please tell us which page it is on and what you believe the correct information to be.
- General questions: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics, comments on layout, or thoughts on how pages could be easier to read are always welcome.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
Helping Us Help You
A few small details make it much easier to give you a useful answer:
- Include the web address of the page you are writing about.
- Use a clear subject line, such as "Correction" or "Question about a page".
- Keep your message focused on one topic where possible. If you have several points, a short numbered list works well.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for these.
What We Cannot Help With
This is an information website. We are not able to step into disputes between you and any third-party service, handle account problems on other websites, or give personal financial or legal advice. If your question falls into one of these areas, we will try to point you towards someone better placed to help.
Your Information
When you contact us, we only use the details you share to read and answer your message. You can find out how we store and protect that information in our Privacy Policy. The rules that apply to using this website, including how our content may be shared or quoted, are set out in our Terms of Use.
Thank You
Every message, however short, helps make the site clearer and more reliable for everyone who reads it. We appreciate you taking the time to get in touch and look forward to hearing from you.